Refund policy
We want you to feel confident in your purchase. That’s why we offer a simple and transparent return and refund process.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase for any reason, you may request a return or refund within this time frame.
Eligibility for Returns
To be eligible for a return or refund:
- Your request must be made within 60 days of receiving your order
- The product must be returned according to the instructions provided by our support team
- Proof of purchase is required
Both opened and unopened products may be eligible, depending on the situation.
How to Request a Refund
To initiate a return or refund, please contact our support team through the Contact Us page or via email with:
- Your order number
- The reason for your request
Our team will review your request and provide return instructions if applicable.
Refund Processing
- Once your return is approved, refunds are processed to the original payment method
- Processing times may vary depending on your payment provider
- Shipping and handling fees are non-refundable unless otherwise stated
Non-Returnable Items
The following items are not eligible for return:
- Orders outside the 60-day window
- Products that have been damaged due to misuse or improper storage
Exchanges
At this time, we do not offer direct exchanges. If you wish to try a different product, please place a new order after your return is processed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will work quickly to resolve the issue.
Contact Information
For questions about returns or refunds, please reach out to our support team through the Contact Us page or live chat.
Final Note
We reserve the right to limit refunds in cases of excessive or abusive return activity. This policy is designed to be fair and supportive for all customers.